Thought Leadership

"Known for his analytical skills, but also his caring leadership, his teams consistently outperform expectations largely due to Rod’s expectations and high level of accountability, but also because they would simply run through walls for their leader." Former Boss

Let Your People Lead & Let AI Carry the Load

It's Time to Blur the Line!

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Lean Value Stream Mapping for CX

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The Repeatable Leadership Development Roadmap

The Rise of Agentic AI in CX

Coaching Videos

Pareto Power

Simple solutions are usually the best.

"What always struck me about Rod was his thoughtfulness, positive energy, customer service focus and clear ability to articulate his thoughts and ideas. He was always balanced in how he approached his business unit ensuring that the customers, his team, and the business needs were always taken into account." Wendy-CEO & Board Member

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Rod Armstrong, MBA - Top CX Leader

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